Free shipping and returns to Europe

You can try your shoes for 15 days and if you don't find they are the most comfortable shoes ever, you can return them.
We will replace them or refund the amount you paid for the item.
No questions needed.
Delivery time estimated in 10 labour days.

Shipping and return for the rest of the world

Shipments to the rest of the world cost 30€ ($34)
Delivery time estimated in 15 labour days.

THE REST OF THE WORLD RETURN, EXCHANGE AND REFUND POLICY

Not suitable articles can be returned within 15 days of their receipt. For partial delivery, the return period begins upon receipt of the last delivery. For this purpose, the client must write to the customer service (info@twinnits.com), which will send him an authorization.

Returned items must be in their original state, accompanied by the return form as well as a copy of the invoice or packing slip.

 

1.Contact us info@twinnits.com

2.Send the goods to the warehouse address from a service that allows tracking :

 

Partida Algorós, POL 1 N4, 03293 Elche, Alicante (Spain)

 

 

For the rest of the world returns and exchanges, we will return the price of the item removing the shipping cost part that is included in the price of the shoe.

30€ ($34)

 

 

The refund of the purchase price shall be processed in the same way as the original payment was made. The amount will be credited to his account within 10 days after receipt of the goods checked.

The right of return / exchange is not valid for articles returned incomplete, damaged, or used.

 

Only the purchase price of a returned item will be refunded. Any duty or taxes that have been paid, as well as the original shipping charges, will not be refunded.

You are the responsible for the cost of shipping it back to us. 

You must choose a shipping method with tracking.

ABOUT US

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We have manufactured anatomical insoles and slippers since 1990.

We are based in Spain, the perfect place to get a degree in relaxation and comfort.

So our product is the best combination of a podiatric design and the spirit of chill out.

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